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If it does not show up, or if it still has trouble downloading, installing, or activating, please continue on to step two below. The game should appear in the Big Fish Games app. Review this message and approve the installation at your discretion.

Windows will display a message, asking for your permission to install the game and/or the Big Fish Games app.

Click the download file that includes the title of the game (usually the top item in the list).ģ.

Click the blue arrow in the upper-right corner of the browser to open the Downloads folder.

Click the executable file in the downloads bar at the bottom of the screen.Please note: Although the images below show the installation of a trial, the same prompts will appear when installing a purchased game from the Purchase History. Click Run in the pop-up bar at the bottom of the screen.Please note: Although the image below shows the installation of a trial, the same prompt will appear when installing a purchased game from the Purchase History. Please select your web browser from the list below: This will vary depending on the web browser you're using. Trial game: Find a PC or Mac game and click the Play Now button.Ģ.Next to the game you wish to install, click Install Now. Purchased game: Visit your Purchase History.For the game to download successfully, you must respond to each prompt.įollow these steps to see what prompts you must respond to: These prompts serve a few functions, like asking where you wish to save the file or making sure that the computer has your permission to install the game. When downloading a game, your web browser may show one or more prompts.

Android: General Help For Android Games.iPhone, iPad, iPod: General Help for iPhone and iPad Games.Mac: Install Permission Denied (Mac Users).Adjust the Big Fish Games app's settingsĬheck out the help article for your device below:.Try the Purchase History in the Big Fish Games app.Try checking for missed web browser prompts, changing the settings in the Big Fish Games app (Game Manager), and making sure the download is not being blocked by security software.įollow the steps in this article if a game is not downloading, installing, or activating, or if you see one of the following error codes: 599, 703, 760, 771, 772, 801, 805, 998.Ĭlick a step in the list below for directions: The game may not have the permissions or resources it needs. Why did my PC game fail to download, install, or activate?

Microsoft solitaire collection klondike expert solution