This is your opportunity to create a happy and loyal customer for life.Įxcellent customer service should always be a priority, but in the unfortunate event that you receive a customer complaint, here are ten tips on how to handle it. Nobody likes to handle customer complaints, but these sometimes painful occurrences can be a chance for you and your business to shine. Unfortunately for customer-centric businesses, no matter how well you treat your customers and no matter how efficiently you run your business, you will receive a customer complaint at some point.Ĭonsidering that only 1 out of 26 unhappy customers make a complaint to the company, and an unhappy customer will tell about 15 people about their bad experience, chances are you’ve already lost some business due to unhappy customers without even knowing it. More now than ever, thanks to the internet and social media, people are becoming increasingly vocal about their experiences with businesses – whether it’s good or bad.

Without their approval, your business would never grow, which is why customer service is so crucially important.

Your customers are the lifeblood of your business.

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